How it Works

how it works

We make it easy to get help

Our mission is to create a safe space to care for and protect seniors 60 and older from neglect, abuse, and fraud—wherever they live or visit.

Getting help should not be confusing. At Seniors In Distress, we make it easy for seniors, loved ones, and caregivers to take the first step toward protection, answers, and peace of mind. Our process is clear, supportive, and focused on results.

No app or account needed—just call, text, email or chat online
‍Fast response when a senior is in danger, struggling, or unheard
‍Real solutions for neglect, abuse, fraud, or emotional distress
‍Ongoing support—we do more than just listen and provide information; we act, follow through, and stay with you until there is resolution

Step 1: One Place / Sunrise, Florida

Seniors In Distress
Locations: Physical office and online
Business Type: Non-profits
Tax Exempt: 501(c)(3) tax exempt
Service: Senior Advocacy + Human Services

Everything happens through us—no need to chase help or answers across a dozen agencies or websites.

One stop: to report, prevent, and monitor mistreatment
All services in one place: care, protect, and support
We take the lead: working with families, care teams, and authorities
Every step comes with emotional support and calm, steady guidance

Our office address

Seniors In Distress
1580 Sawgrass Corp Parkway
Suite 130
Sunrise, Florida 33322
Map / Directions

In-Person Hours: Monday–Friday, 9:00 AM – 5:00 PM
‍After-Hours Support: Always available by phone and online

Before you visit us

We warmly welcome new and existing members, visitors, and guests to our office. To make your in-person experience smooth and respectful of your time, please let us know when you plan to stop by. This helps us reduce wait times and prepare any special accommodations needed like transportation, mobility assistance or a private meeting space

Appointments are required. To schedule, please call us at (954) 391-5676 or email visit@seniorsindistress.org.

Prefer online? Visit seniorsindistress.org anytime—available 24/7.

🚫 We do not offer walk-in visits, please contact us to schedule a visit
✅ Appointments are required to ensure privacy and proper attention
✅ Call or email ahead if you need transportation, mobility assistance or a private meeting space

about us

Step 2: One Number / 954-391-5676

Seniors In Distress
Main Line: (954) 391-5676
‍Toll-Free: (800) 630-1550‍
‍Email: info@seniorsindistress.org
Text Support: coming soon
‍Languages: English, and others upon request
‍Response Time: Same day (Monday–Sunday)

Day or night, one number connects you directly to real help for neglect, abuse, and fraud—no transfers, no confusion, no delays.

Direct Connection: Call, text, or email us to reach a trained Advocate
Real Conversations: Talk to someone who acts and takes you seriously
Personal Response: We tailor help to what the senior is actually facing

Always available

There are many ways to reach out to us—call, text, email, or send a message through our website. No matter how you contact us, you will always reach someone who is ready to help. Day or night, we are here.

Please note: We respond to non-life-threatening concerns involving neglect, abuse, fraud, or mistreatment. If someone is in immediate danger, please call 911 or go to the nearest emergency facility.

Weekdays — 9:00 AM to 5:00 PM
During regular business hours, every call is answered by a trained Advocate ready to help with membership, concerns, complaints, or questions.

Evenings & After the Sun Goes Down
When the day winds down, we open up with hospitals, nursing homes, and care facilities. Our phone line stays open, and you can still reach a live Advocate or leave a message for urgent follow-up.

Weekends & Holidays
Mistreatment does not wait for Monday—and neither do we. Whether it is a holiday or a Sunday evening, our team is available. Every voicemail, text, and email is reviewed around the clock.

Call, Text, or Email — Anytime
One number works 24/7. Whether you are more comfortable sending a message or picking up the phone, we are always within reach.

Who is Answering the Phone
Every person who picks up is a trained Advocate—no operators, no guessing games. We know the systems, the struggles, and the urgency seniors face.

Before you call us

For Seniors, Family Members, and Caregivers

We are here to help with non-life-threatening concerns. If there is an immediate emergency, please call 911 or go to the nearest emergency room.
Anyone can call—whether you are a senior, a family member, caregiver, or friend. Your concern matters.
You do not need all the details or proof to start a conversation—if something feels wrong, call us.
You can choose to remain anonymous or share only what you feel comfortable with.
Our Advocates guide you through the process, asking questions and providing support every step of the way.

Calling for a senior

For Nurses, Neighbors, Facility Staff, and Other Concerned Parties

Thank you for looking out for seniors in your care or community.
You do not need permission or legal authority to call if you suspect mistreatment or neglect.
Please share as much information as you can, while respecting the senior’s privacy and confidentiality.
You may be contacted later for follow-up or additional details to help us assist effectively.
You can remain anonymous if you wish; your identity and information will be kept confidential.
We work with caregivers, healthcare professionals, and community members as partners to protect seniors.

📞 Call Seniors In Distress 24/7 at (954) 391-5676 or email info@seniorsindistress.org

quality of life check

Step 3: One Call / (24/7) Anytime. Anywhere.

Seniors In Distress
Availability: 24/7—including nights, weekends, and holidays
Callers' Location: at home, care facility, or public places
‍Phone Used: home phone, cell phone, or flip phone
‍Answered By: Trained Advocates and Ombudsman
‍Privacy: All calls are confidential and protected
‍Support: coming soon (translation, TTY, assistive tech)

It starts here—and from that first call, we step in and stay committed. Whether you are calling about neglect, abuse, fraud, or you just do not know where to turn—we are here. Our team listens, supports, and steps in when others look away. You do not have to navigate this alone.

Privacy Notice: We will never ask for identifying information unless it is necessary to assist you or to report neglect, abuse, or fraud. If personal details are required, we will explain why and provide a report or reference number for your records. When possible, you may choose to remain anonymous. Read our privacy policy.

When you call

By Phone – Speak directly with an Advocate. If you prefer to leave a message, we will call you back as soon as possible. All calls are answered by trained staff, not call centers. You may remain anonymous unless identifying information is needed to help or report a concern.
By Email – Send your concerns to help@seniorsindistress.org. You will receive an automatic reply within minutes with your next steps. You may remain anonymous unless we need information to take further action or assist with an investigation.
By Text (SMS) – Text support coming soon. No account or app is required. A real person will respond with help and support. You may remain anonymous unless identifying information is needed to assist or report neglect, abuse or fraud.
By Chat – Use the live chat on your smartphone, tablet, or computer at seniorsindistress.org. You will be connected to a trained Advocate, not a chatbot. You may remain anonymous unless more details are needed to help.

What to expect

What you can expect on that first call and why it matters:

We Listen – Real people who truly hear you
We Act Fast – Urgent concerns get immediate attention
We Explain – You will know exactly what happens next
We Connect Help – We match the senior with the right support
We Protect Privacy – Your call stays confidential
We Follow Through – We stay involved until it is resolved

Skip the portfolio—we want to know:
✅ What story you want to tell for seniors
✅ How you will make social media serve justice
✅ Why your words will not be ignored

our advocates

Digital Media Advocate / The Messenger

Volunteer Role with Stipend Opportunities
Location: Remote or Field-Based
Hours: Flexible

Most seniors are not online, but the people who make decisions for them are. From adult children to caregivers to community allies, the digital world shapes how people see and respond to senior mistreatment. That is why our digital media strategy is not built around promotion—it is built around protection.

We do not just share content

We ignite impact

Many digital media roles focus on clicks, views, or viral trends. Not this one. At Seniors In Distress, digital media is a powerful tool to amplify voices that often go unheard—our seniors and their families.

Your mission is not to chase popularity but to deliver real, meaningful stories and campaigns that protect, inform, and mobilize communities around senior care and protection.

We are not hiring for buzz

We hire for purpose

How will you harness digital media to expose neglect, abuse, and fraud against seniors
What innovative strategies will you use to engage diverse audiences beyond the usual platforms
How will you turn digital presence into real-world outcomes for seniors and their Advocates

Your mission

Lead with Impact – Use digital media channels as a frontline platform for advocacy, education, and empowerment
Elevate Vulnerable Voices – Share compelling, dignified stories that inspire awareness and action
Drive Campaigns That Matter – Develop and execute digital initiatives that expose injustice and promote senior protection
Build Bridges Online – Connect seniors, caregivers, advocates, and allies into a unified digital community of support

Who should apply

This is not a role for those chasing trends or empty metrics. It is for the dedicated advocate who sees digital media as a lifeline for seniors.

Skip the standard portfolio—we want to hear:
✅ What impact you want to create for seniors through digital media
✅ How you will use digital platforms to serve justice and protection
✅ Why your digital voice will be a beacon, not just background noise

This is not a marketing role.
This is digital advocacy that saves lives.

apply now

We help seniors 60+

Seniors deserve more than temporary fixes—they deserve dignity, action, and long-term care. We take the time to understand each senior’s situation and respond with urgency and compassion. Whether it is investigating abuse, resolving neglect, stopping fraud, or providing ongoing emotional and support services, we stay involved until the senior is safe, heard, and supported.

Explore our core services:

Quality of Life Check — Free in-person visits to identify risk and safety
Membership Plans — Start at $25 for services that make a difference
Support Services — See how we provide and maintain ongoing care
Report Mistreatment — Submit concerns about mistreatment—for free
Contact Us — Immediate help for seniors, family members, and caregivers