support services
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What is an Ombudsman (pronounced OM-budz-man)
Our organization works with two types of Ombudsman, each with a unique focus—but both committed to protecting seniors from neglect, abuse, and fraud in any setting or environment.
Certified Ombudsmen are trained and authorized to investigate complaints inside licensed long-term care facilities such as nursing homes, assisted living communities, and adult day programs. They are familiar with the proper authorities responsible for enforcing protections inside these facilities, and while they cannot enforce the law themselves, they report directly to the agencies that can. Certified Ombudsmen remain neutral, focused on resolving problems for the senior, and follow strict reporting procedures.
Trained by our organization, they help uncover patterns of mistreatment, gather supporting details, and work with our Advocacy Team to protect at-risk seniors—even before formal complaints are filed.
Our Investigative Ombudsmen respond when seniors are mistreated in private homes, independent living, or unlicensed settings. These Ombudsmen handle complex issues that fall outside of licensed care facilities—such as caregiver neglect, financial abuse by a family member, or poor in-home conditions.
They work independently but in close collaboration with Certified Ombudsmen when a case overlaps with licensed care or escalates. Investigative Ombudsmen follow the same steps—investigate, negotiate, report, and follow up—but their setting and flexibility allow them to reach seniors who might otherwise fall through the cracks.
We start by listening to the senior who suffered mistreatment or may be in harm's way and then including family members, caregivers, or concerned persons familiar with the mistreatment that occurred in a care facility, adult daycare, shelter, or at home. We gather facts, timelines, and testimonies—not to accuse, but to ensure the truth is heard and safety is restored.
When problems arise, we step in as a neutral but firm voice to resolve the issue before it grows worse. Our Ombudsmen speak directly with facility staff, caregivers, or providers to correct the situation—always keeping the senior’s best interests at heart.
Bringing back your joy and peace through compassionate support
Ensuring you have access to proper care and wellness resources
Empowering you to maintain control over daily life and inner circle
Enhancing your comfort, dignity, and overall well-being wherever you are
When investigation and negotiation are not enough, we make sure the right authorities are alerted. We do not turn a blind eye or stay silent—we report concerns to local, state, or federal agencies responsible for protecting seniors. Our job is not to control how the authorities act, but to ensure they are aware and informed.
We do not walk away once a report is filed—we stay involved. We follow up with the senior, their family, and the reporting agency to track progress and make sure promises made are promises kept. Our concern does not end with paperwork; it ends when the senior is safe and heard.
