support services

Support Team

Emotional Support

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Support Daily Needs

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Guidance & Counseling

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Rebuild Confidence & Independence

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who we are

What is a Support Team

Support Team is made up of people trained to help seniors, families, and caregivers recover after experiencing mistreatment, including neglect, abuse, fraud, or unsafe living conditions. Our role is to offer comfort, clarity, and emotional support to guide them through their healing journey, when someone is left feeling scared, overwhelmed, or unsure of what comes next.

The Support Team includes Senior Advocates, counselors, emotional wellness providers, and others who understand the impact of trauma—and know how to help people through it.

Our support reaches the heart of those who need it most.

Seniors facing mistreatment

Seniors who have experienced mistreatment—whether abuse, neglect, or fraud—often face significant emotional and psychological trauma. They may feel isolated, fearful, or uncertain about where to seek help. Our support empowers seniors to regain confidence, rebuild trust, and heal from the scars of mistreatment. By providing compassionate care and practical guidance, we help them regain safety, dignity, and independence.

Without emotional support, seniors may struggle to recover, facing ongoing emotional challenges and a decreased quality of life. If the pain of mistreatment has left you feeling alone or unsure of what to do next, we are here with care, not judgment. Let us help you begin again with support that brings comfort, strength, and hope.

Families feeling overwhelmed

Families of mistreated seniors often carry heavy emotional burdens, feeling helpless or guilty for not being able to prevent the mistreatment. Our support helps them navigate their own emotions while learning how to effectively advocate for their loved ones. We provide families with the tools and guidance they need to manage these challenges and ensure that their loved ones’ needs are addressed with care and understanding.

Without emotional support, families may feel overwhelmed and unable to provide the necessary assistance, further impacting their loved one’s well-being. If you are seeking answers, looking for direction, or simply need someone to talk to, we are here to help. The sooner you reach out, the sooner we can ease the path forward—together.

Caregivers under stress

Caregivers face significant emotional and physical demands, especially when caring for seniors who have experienced mistreatment. They may struggle with burnout, stress, or frustration while balancing their own needs with the demands of caregiving. We offer emotional encouragement, coping strategies, and practical resources to help caregivers manage their responsibilities. By providing this support, we ensure that caregivers have the strength and resilience needed to continue their work with compassion.

Without emotional support, stress can build up and make caregiving harder, leading to exhaustion, burnout, and affecting both your well-being and the care you provide. If the pressure feels heavy, reach out to us. We are here to help you restore balance and move forward with strength and confidence.

why choose us

We provide members with guidance

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what we do

Emotional Support

Emotional means a senior’s feelings are being hurt—by being yelled at, ignored, threatened, or made to feel unwanted. It happens when someone uses words or actions that make a senior feel sad, scared, lonely, or not good enough.

Emotional harm can happen anywhere—a senior’s home, a care facility, a doctor’s office, or even around family and friends. It is not always easy to see, but it can be just as harmful as physical mistreatment.

When mistreatment hurts

Emotional recovery is a critical part of healing after mistreatment, and the Support Team is here to guide seniors and their families through the emotional challenges that follow. We understand the weight of trauma, whether from neglect, abuse, or fraud, and we offer compassionate support to help restore emotional well-being. Our goal is to provide a safe space where individuals can begin to process their emotions and rebuild their sense of self-worth and security.

We help heal the emotional scars

  1. Emotions can be expressed: We listen attentively and with empathy, allowing seniors and families to express their feelings in a safe, non-judgmental environment
  2. Every feeling matters: We affirm that their emotional experiences are real and important, offering words of encouragement to help restore confidence and hope
  3. Ways to manage stress: We provide practical tools for managing emotions, stress, and anxiety, empowering individuals to cope in a healthy and supportive way
  4. Help beyond our team: We connect seniors and families to mental health professionals or support groups, ensuring they have access to the ongoing support they need as they heal

If the pain feels too heavy

You are not alone. Healing takes more than time—it takes understanding. Whether the emotional pain is visible or hidden, the impact is real. Our Support Team help ease the weight and support emotional recovery with care that lasts. Take the first step toward healing—reach out today.

why choose us

We provide members with guidance

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what we do

Support Daily Needs

Daily needs are the basic tasks helping a senior live safely and with dignity—like eating regular meals, taking medications, staying clean, making appointments, or handling everyday responsibilities. These needs don’t stop based on where a senior lives. Whether they are at home, in a care facility, staying in a shelter, or visiting a medical center, daily support still matters.

Mistreatment can interrupt these needs. A senior might stop eating, miss medications, or feel too ashamed or afraid to ask for help. Families and caregivers might not know how to step in—or may be kept out. That is where our Support Team steps in, helping to fill the gaps and restore balance.

When daily life breaks down

Mistreatment does not just cause emotional pain—it can throw off a senior’s entire routine. In care facilities, things may be missed or ignored. In medical settings, there may be confusion or poor follow-up. In shelters, support may be limited. Our team provides steady, practical help that meets seniors where they are—so they do not fall through the cracks.

We help restore stability

  1. Meals are not forgotten: We make sure meals are being served and eaten regularly—whether by advocating for better care in facilities or helping seniors access food assistance programs
  2. Health is being watched: We look out for signs that meds are not being taken, or hygiene is being neglected, and we advocate for prompt attention
  3. Appointments are not missed: We assist with organizing appointments and making sure someone follows up, especially when seniors are in shelters or facilities
  4. Daily care is not overlooked: From checking if a senior has clean clothes to asking why personal care is being skipped, we raise concerns and help find solutions

If daily life feels too hard to manage

No one should have to struggle alone with meals, medication, or everyday safety. Our Support Team steps in to ensure daily life is managed well and worth looking forward to. Let us help you make daily life feel safe and supported again.

Our values (start at zero)

Zero room for harm, Zero chance for distress

90% Response

Bringing back your joy and peace through compassionate support

85% Get Results

Ensuring you have access to proper care and wellness resources

92% Satisfaction

Empowering you to maintain control over daily life and inner circle

5 Star Approval

Enhancing your comfort, dignity, and overall well-being wherever you are

what we do

Guidance & Counseling

Guidance means helping a senior or family member understand what steps to take next—especially after mistreatment. Counseling means offering steady support as they work through the confusion, fear, or sadness that can come afterward.

Many people do not know where to turn after a crisis. They may feel overwhelmed, unsure who to trust, or afraid of what will happen next. Whether they need help making decisions, understanding their rights, or simply having someone to talk to—we are here to walk beside them.

When direction is needed

Mistreatment does not just cause harm—it often leaves people feeling lost. The Support Team provides calm, compassionate guidance to help seniors, families, and caregivers regain a sense of control. We answer questions, explain options, and help them make informed choices, while also offering emotional counseling along the way. Healing begins when someone feels supported, not judged.

We help guide the next steps

  1. Steps ahead are made clear: We break things down step by step, so families and seniors can understand their choices and take the next best step
  2. Listening without judging: We offer a space to talk through fears, doubts, or emotions—without pressure or judgment
  3. Making decisions feels easier: We help them weigh options and think through decisions, so they can feel more confident moving forward
  4. Help does not stop early: We stay connected through the healing process, checking in and adjusting guidance as their needs change

If you are unsure what comes next

The path ahead can feel uncertain after mistreatment. Whether you need answers or simply someone to walk beside you, our Support Team helps move things forward—at a pace that feels right. Your next step can start with a conversation—connect with us now.

Treasurer
Leslie McFadden
Manages finances, oversees budgets and reports, and provides financial guidance to the board
secretary
Seabright Seward
Keeps accurate records of board meetings and ensures compliance with legal documentation requirements
payroll Auditor
Charles Bell
Reviews compensation and in-kind contributions to ensure fairness and accuracy in payroll management
Web Developer
Edward Castillo
Manages the website's design, functionality, and updates while leading the web development team
our supportt policy

We promise to treat every senior like family—speaking up when something feels wrong and stepping in before harm happens.

read full policy
what we do

Rebuild Confidence & Independence

Confidence means believing in yourself again after being mistreated. Independence means being able to do things for yourself—like making decisions, staying active, or handling daily tasks without fear. Mistreatment can take these away, leaving seniors feeling unsure, dependent, or powerless.

Whether a senior is at home, in a care facility, visiting a medical center, or staying in a shelter, the effects of mistreatment can make it hard to trust again or feel in control of their life. Rebuilding confidence and independence takes time, support, and reassurance.

When trust is broken

Mistreatment doesn’t just cause pain—it can also damage how a senior sees themselves. The Support Team helps them rebuild a sense of strength, value, and purpose. We support them step by step, helping restore control over their own life, while always being there to guide, encourage, and stand by them.

We help rebuild what was lost

  1. Confidence-Building Support: We remind seniors of their worth and help them see that healing is possible, even after painful experiences
  2. Safe Decision-Making: We walk them through decisions without pressure, so they can feel more confident and in control again
  3. Encouragement Toward Independence: We support small wins—like handling a task, speaking up, or making a choice—that help them feel stronger each day
  4. Respect for Their Voice: We make sure seniors feel heard and respected, reinforcing that their opinions and wishes matter

Ready to reclaim your confidence

Mistreatment can shake a senior’s sense of identity, purpose, and trust in themselves. Our Support Team builds on strengths, not setbacks, and help seniors move forward with dignity. When you are ready to reclaim your confidence, take the first step with us.

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