Emergency rooms (ERs) provide life-saving treatment in critical situations, ensuring seniors receive immediate medical attention for severe injuries, heart attacks, strokes, and other urgent conditions. However, ER visits can also be stressful, chaotic, and, in some cases, dangerous for vulnerable seniors.

We can help

Emergency rooms move quickly, but that speed can sometimes lead to mistakes. Seniors may be misdiagnosed, ignored, or discharged before they are stable. Family members may struggle to ask questions or get updates in the chaos. We are here to help protect the senior, speak up when needed, and guide the family through every step of the emergency care process.

• Ensure Proper Care — Help ensure the ER team listens, explains treatment clearly, and provides proper care
• Investigate Medical Concerns — Review complaints about rushed decisions, misdiagnosis, delayed care, or discharge without follow-up
• Support Family Members — Assist family members with asking appropriate questions and understanding medical updates
• Review Discharge Plan — Ensure seniors leave safely for home or facility care, with proper instructions and follow-up
• Prevent Financial Fraud — Examine ambulance charges, ER billing, and follow-up costs for errors or overcharges

Do not let a medical emergency turn into a long-term crisis. Explore the options below to get help, protect a senior or loved one, and ensure proper emergency care:

• Quality of Life Check — Free in-person visits to assess well-being
• Membership Plans — Start at $25 / help before, during, or after discharge
• Support Services — See how support is provided and maintained
• Report Mistreatment — Report concerns at no cost for investigation
• Contact Us — Reach out for immediate answers and guidance